Frequently asked questions
Dr. B is a quick and convenient way to get the everyday medications you depend on from the comfort of your home. We help you get the best price by allowing you to choose the pharmacy where you’d like your medication fulfilled (unlike competitors that often up charge the price).
Our online process is easy: after you answer a few questions about your health, one of our licensed medical providers will review your assessment and if medically appropriate, write you a prescription and send it to your pharmacy of choice, which can be online or your local spot.
During working hours, our doctors typically review consultation requests in an hour or less. Once the pharmacy receives your prescription, you can expect to be able to pick it up in 15-30 minutes.
If you have any questions or concerns about your prescription, you can request a call from one of our doctors from your Patient Dashboard. We’re always here to help support your health.
Dr. B launched as a free vaccine standby list in the U.S. before nation-wide resources were available. We worked to save lives by matching patients who needed a vaccine with vaccine providers who had excess doses. Our standby list prioritized patients according to local guidelines, ensuring that those at highest risk were bumped to the front of the list. In just a handful of months, we launched in 37 states, onboarded 700+ vaccine providers, and ultimately sent out 1 million+ dose alerts.
Dr. B is named in honor of Cyrus Massoumi’s grandfather, whom the family affectionately referred to as Dr. Bubba. The original Dr. B became a doctor during the 1918 Spanish flu, and dedicated his life to removing obstacles between patients and care.
Our mission is to leverage technology to make healthcare more affordable and accessible. The medications that Dr. B prescribes can be safely prescribed without an in-person visit and each prescription request is reviewed by our in-house, board-certified physicians. That being said, you’ll always want to maintain a face-to-face relationship with your primary care physician.
Want us to send your information to your doctor? Let us know at privacy@hidrb.com.
Anyone 18 years or older can request a medical consultation through our platform. We’re able to write you a prescription if our physicians review your health assessment and confirm that you are eligible for treatment.
We offer over 170 brand and generic oral contraceptives as well as the three vaginal ring contraceptives, including the NuvaRing.
We’re committed to full price transparency with zero hidden fees or surprises. We charge a $1 per prescription consultation, which is cheaper than most doctor co-pays.
While we’re not currently able to accept insurance for your consultation, you can use insurance or coupons with your pharmacy, which allows you to get the lowest price possible.
Our prescribing doctors are online every day from 8AM-8PM ET. During working hours they typically review prescription consultations in under an hour (and often much faster). If you request a consultation after hours, we’ll review it right away the following morning.
Once a prescription is approved and sent to the pharmacy you selected, you can expect an average wait of about 15-30 minutes before it’s fulfilled. In some cases this can take up to two hours. If you selected an online pharmacy, shipping times are dependent on their fulfillment carriers.
Please note that while we work hard to provide you with care as quickly as we can, Dr. B does not have control over pharmacy fulfillment times.
At this time we don’t submit medical consultation claims to insurance companies, but our consultation fee is cheaper than most co-pays and you can typically use insurance for the prescription at your pharmacy.
At this time, Dr. B does not accept Medicare or Medicaid.
Our doctors are online seven days a week from 8AM-8PM ET. Our support team at hi@hidrb.com is available to support you seven days a week from 7AM-8PM ET.
Absolutely. The Dr. B prescription process was designed by a team of top medical professionals and it ensures that all patients receive the same standard of care that they would get from an in-person visit with a physician. This standard of care includes all rules, regulations as well as adherence to both state and federal medical standards.
Our board-certified physicians will only prescribe medications if they deem it is safe and medically appropriate based on the information provided by patients.
Although we are not technically regulated under HIPAA, we take the privacy and security of our patients’ information very seriously and have modeled our privacy and security compliance after the standards set forth in HIPAA.
Yes. Generic medications are less expensive, but clinically equivalent to more expensive brand name medications in terms of ingredients, dosage, safety and side effects. Generics are just as safe and effective as their name brand counterparts and are only approved by the FDA after extensive testing to prove equivalency.
To give you the most options, Dr. B offers prescriptions for both generic and brand name medications, but if you request a brand name, you should know that you’ll likely have to pay more at the pharmacy and your insurance may not cover it.
If you think you might be experiencing a medical emergency, you should call 911 or head to the nearest Emergency Room immediately. You should seek immediate medical attention if you have any of the following symptoms:
- Difficulty breathing, shortness of breath
- Chest pain or pressure
- Severe stomach or abdominal pain
- Fainting or sudden dizziness
- Changes in vision
- Confusion or changes in mental status
- Sudden and severe headache
- Yellowing of skin or eyes
- Uncontrolled bleeding
- Persistent lightheadness or dizziness
- Thoughts of harming yourself or others
You can get in touch with us by sending an email to hi@hidrb.com.
We send your prescription to your pharmacy of choice as soon as our doctors approve it. If for some reason your pharmacy doesn’t receive the prescription, please contact us immediately at hi@hidrb.com or through the Support section in your Patient Dashboard. Including your consultation reference number in your message will help us serve you faster.
Please note that while pharmacies typically fill a prescription in 15-30 minutes, in some cases it may take as much as two hours to complete. While we work hard to serve you quickly, Dr. B does not have control over pharmacy fulfillment times.
While we strive to provide as many everyday prescriptions as we can, Dr. B does not prescribe controlled substances at this time. If your medication falls under this category, we recommend consulting with your primary care provider.
You must be 18 years or older to get a birth control prescription from Dr. B.
No, federal requirements require prescribing doctors to be located in the same state as their patients, which means we can only send prescriptions to pharmacies in the state where you are currently located.
Patients must be treated by a doctor in the state they are located in according to U.S. medical regulations. We ask for your location in order to ensure we’re in compliance. Your personal information is never shared without your consent and we have modeled our privacy and security compliance after HIPAA standards.
Yes. While much of our service is provided virtually, our benchmark is the same standard of care and safety that you would receive in a doctor’s office. All of our prescribing physicians are board-certified in the states where we’re active. Each one has undergone a rigorous background check and credential verification. When you get a prescription through Dr. B, you’ll be able to see the credentials of the prescribing physician and can easily verify that they are real.
If you have questions about your prescription and want to talk to one of our physicians, please login to your Patient Dashboard and select “Ask a followup question” in the Support section. Typically our doctors respond to you within 1-2 days.
If it’s an emergency, you should immediately call 911 or go to your nearest Emergency Room.
Yes! Our payment provider is certified for the most stringent level of security in the industry and leverages best-in-class protocols for storing, decrypting and transmitting card numbers. All personal information is protected and kept highly secure.
The payment amount will show next to “Dr B - hidrb.com.” No other details will be included.
We take data privacy and security very seriously. We will not sell, share, or transfer your data to any third-parties, other than as set forth in our privacy policy.
The easiest way to unsubscribe from the Dr. B newsletter is to click the “unsubscribe” button at the bottom of the email. You can also email us at privacy@hidrb.com from the account you would like unsubscribed and we will remove you from our mailing list.